Terms and Conditions

Flower & Glory online is completely dedicated to your total satisfaction. Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. All prices and values on this web site are in UK Pounds Sterling. If you wish to order by telephone, our orderline is open from 9.00am to 5.00pm from Monday to Friday. Telephone us on: 01732 743 419. We accept payment via all major credit cards including Visa, Mastercard, Maestro and Solo. When you receive order confirmation, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Prices

All prices are stated inclusive of VAT.

Delivery Charges

Standard delivery is charged at £5.95 (unless stated differently in the product description) per delivery address.

Delivery Timescales

You will receive your order within 10 working days if the goods are in stock.  If your item is not in stock, we will back order for you. You will be telephoned or emailed with the option to cancel your order if you would rather not wait.  Prices are weight dependent. In some cases we may chose to contact you to arrange specific delivery conditions. International orders are generally received in under 28 days.

Privacy

We take your privacy and internet security very seriously. Flower & Glory Online does not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment or where you have given your consent to do so. In this case, the third party will not disclose any of the details to any other third party. We will add your name and adddress to our mailing list to keep you informed about your orders and any future offers.  If you do not wish to be mailed, please let us know.

Returns, Refunds and Exchanges

We will exchange or refund any item with which you are not happy within 14 days of purchase, as long as both the packaging and the goods themselves remain intact. We offer free returns as standard on all the orders we despatch. You must contact us to arrange the return which will be either by Royal Mail using our freepost service for orders weighing under 2kg or by a collection from our courier in all other cases. If you choose to send an item by recorded or special delivery, we will refund the standard parcel rate of the postage and the extra cost will be at your own expense. We will only refund the value of the items returned and not the original delivery charge except where we agree otherwise. Your rights to return goods are protected under the EU Distance Selling Directive.

Please return your items to:

Flower & Glory, 12 Black's Yard, Bligh's Meadow, Sevenoaks, Kent TN13 1DS

Stock Availability

Please note that whilst we make every effort to ensure that the items listed on the site are available, on rare occasions (such as clearance sales), stock advertised on the site may sell out before it can be removed. We will off course inform you as soon as possible when such instances occur.